All responsible business houses make every effort to conduct their activities to the satisfaction of their customers. Yet, mistakes and lapses do occur which ask

In business transactions, terms and conditions of purchase and sale are settled in advance in writing. Yet, differences of opinions frequently occur. Business people, of

Inquiry letters are the letters that aim at seeking one or the other information. Inquiries are very important to start business proceedings. No business transaction

Before the person who intends to send a message embarks upon the task of composition, he should consider carefully the five planning steps and the

The question of a basic organizational planning is related to the approach adopted by the writer to convey the business message. The choice of an

Communication process in business organization, especially business messaging has utmost importance in the success of business organization. It is a like a blood running in

In commercial and official correspondence, there has developed a new approach, particularly in the private sector. Business individuals, firms, and organizations continue exploring newer ideas

The most important consideration for the writer of a business letter is to select a proper form for sending his message. There really is no

Writing skills vary from person to person. The style of writing of a person is different from others. Yet, there are certain principles which a

Sometimes nonverbal communication is preferred to verbal or written communication. Depending on the nature of a message and situation, nonverbal communication can express one’s feelings